Day 4 at Ngee Ann Poly

just before everything had started, we had a debrief of visit to City Plaza Wholesale Centre and the debrief of visit to Remote Imaging and Sensing Centre. right after that we began learning on eBusiness Industry Trends such as information on new social media and marketing. we then continued our our group project among ourselves during the given time. we did our finish up touches on the project and finally managed to complete the project. :) right after lunch, we made our way to Singtel and learnt the ways that Singtel manages its business with companies in singapore, mostly serving the government. we were brought into a contact centre(call centre) where we were able to see how the customer service officers manage to meet the needs of its customers.